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تاريخ التسجيل : 31/05/2013
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 | | موضوع: معالجة الأخطاء لمشاهدة قنوات الجزيرة الرياضية المشفرة الإثنين 09 سبتمبر 2013, 6:14 am | |
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Page
1
Al Jazeera Sport Smartcards Technical
FAQs
Q1
-
What
are the types of
Aljazeera Smart Cards
?
1
-
Al Jazeera Sport
Irdeto smart Cards :
Al Jazeera Sport New Irdeto Cards
(V6)
: Premium cards and the serial Number start with 42xxxxxxxx
Al Jazeera Sport
Initial Irdeto Cards (V5.X): Epsilon , Zeta and
Kappa cards and the serial Number start with 41xxxxxxxx
All versions
of Irdeto
cards V5.X
should
be on patch level 19 or (0013).
2
-
Al Jazeera Sport Viaccess Smart cards:
New Viaccess cards : PC5 and the
serial Number start with 32243xxxx
Initial Viaccess cards : PC4 and the serial Number start with 32241xxxx
Old Viaccess PC3 (i.e. 319xxx) cards: Has been stopped since 2009.
Please note; Viaccess Cards does not require any patch level update.
Q2
-
how to check the patch
level?
Press menu , Setting , system , Conditional Access , smart cards status then check for patch level :
If the value of patch level == 0000 it means that the smartcard is new Irdeto card (V6) and does not need any update.
If
the Value of patch level < than 19 or 13 it means that this smartcard must be updated to Level 19.
If the value of patch level = 19 or 13 then the card is updated and no further updates is required.
-
Q
3
-
How to update your
Irdeto Smart
card to patch level
19 (13
)?
Please contact Aljazeera Customer Care
+974 44897111
or visit the
nearest
authorized
dealer
to
your
location.
Please note that
no update is required for
all new smartcards (Premium V6 and Kappa V5. .
Note
*
Both Irdeto and Viaccess cards
should be used in
a certified receivers to avoid any blackouts or performance
interruption
while
on watching
Aljazeera
Sport Channels
, Aljazeera
Sport always
recommend to use certified STBs
.
Page
2
Q
4
-
what
are
the certified receivers?
The certified receivers is the receiver that has been tested and certified by
Al Jazeera Encryption
vendor (Irdeto or
Viaccess) all
subscribers should check at the retail shop on the certification before buy.
Q
5
-
How
do
you know that your STB (
receiver)
is certified or
Not?
1.
For The certified STBs (Please check Aljazeera Sport websites), and also you will find Aljazeera sport logo on the BOX.
2.
For Irdeto In the receiver menu, you will find what is called Soft cell version (last version V3.10) for example t
o check in
HUMAX Certified Receiver 2020 or IR 2000 HD
Press menu , Setting , system , Conditional Access , loader status then check
for the loader version :3.10
.
3.
For Viaccess In the receiver menu, you will find what is called ACS or Viaccess library Ve
rsion (3.1) for example to check in
Aston Certified Receiver Press menu , information , then check for the Viaccess
library version : 3.1
The non
-
certified STBs is not
at all
recommended or supported by Aljazeera Sport.
Page
3
Q
6
-
What
are
the
possible frequent Error
messages:
The
receivers (STB) show a message on your TV when the satellite signal fails, or another error occurs
such as
.
Error Message
explanation of the conditions that can lead to these messages
Notes
E04
Please
insert smart card
The smartcard is not present
E05
Unknown card
The smartcard is faulty ,
or
The smartcard is not an Irdeto or Viaccess
one,
or
Is inserted in wrong way.
E06
Smart card failure
The smart card is not inserted in right
way or The commas between
the smartcard and CAM "smart card slot" has failed.
The card must inserted in right position .
E07
Checking smart card
The smartcard has been inserted, and the receiver is verifying that it
is an Irdeto
Pay
-
Tv
smartcard. The message should disappear after a
few seconds.
E16
Service is currently
scrambled
The viewer is not entitled to watch this service.
Sometimes ,
according to move between
different FTA service and scrambled, there is
delay happen to verify the rights , but the
card almost work after 10
-
20 sec. if not that
means the smart card is not entitled with the
product
to watch this service.
E19
Service
is currently
scrambled
The viewer is not entitled to watch this service because the product
entitlement on the smartcard has expired
The Customer need to renew his Package
subscriptions or try activation if the
subscription still valid since the card may n
ot
be used since a while.
E30
Service is currently
scrambled
This is due to a key mismatch between the Rights
and the smartcard.
Waiting for 20
-
30 Sec on Aljazeera service
can make the smart card avoid
the
mismatch, or please contact Aljazeera
Customer support to send the activations
rights again.
E34
Service is currently
scrambled
The STB is unable to interpret the rights as the receiver is not
certified one.
Sometimes it may work after
20 sec then
service is working .
*Some STBs shows different Error messages codes according to their SW
versions.
i.e.
E09, E120, E101
Page
4
Q
7
–
What
are the receiver
tuning error messages
?
Error Message
explanation of the conditions that can lead to these messages
Notes
No Signal
(E48)
Occurs when the front
-
end Receiver reports a loss of signal
Loss of signal due to :
1
-
Loss of the original signal from the
uplink source.
2
-
Loss between the IRD and RF cable.
3
-
Not right tuning.
E50
No xxx Services available
An attempt is made to
change to a service of a particular type (e.g.
TV, Audio, etc.) and there are, in fact, no services of that type
available in the bouquet.
Searching for signal at xxx MHz
(E52)
Occurs when attempting to tune to a service on a transport stream
that
cannot be found, or if the signal drops away
The following steps will occur:
1
-
“No Signal” message comes up.
2
-
If, after ±30 seconds, a signal has
not been found, the “Searching for
Signal” message will come up as
the IRD cycles through transport
streams in
its database, attempting
to establish a lock
-
on.
Page
5
Q8
-
Why
Smart Cards can't be activated (
Automatically) when not used for several months?
Due
to an out
-
of
-
range date code difference, and the customer will need to contact the Aljazeera customer support "Aljazeera Call
Center or Self
-
service” or nearest authorized dealer
in order to send the recover right date code of smart card . then
the
card
s
hould
work normally.
Q
9
-
How to Watch
US?
P
lease visit Aljazeera Sport website for all the updated Channels and
Frequencies.
http://www.aljazeerasport.net/howtowatchus
Q
10
-
What is difference between Aljazeera HD and SD
bouquets?
T
he HD bouquet its require
receiver
and TV that support the High definition quality , i.e.
SD Bouquet
HD bouquet
Freq.
12284
12264
Polarization
V
H
Transmission Stander
DVB
-
S
DVB
-
S2
Modulation
QPSK
8PSK
FEC
3/4
2/3
Encoding
MPEG2
MPEG4
Q
11
-
what Aljazeera packages and
Offers?
Please Visit Aljazeera sport
websites
http://www.aljazeerasport.net/membership/
Page
6
Q
12
-
How to troubleshoot IRD/
Receiver
issues before calling customer Support ?
The following bullet points are the most
common items to be checked before concluding which part has a fault:
If
the
receiver
has
been switched off for
sometime?
It is possible
for the smart
card to miss the regular
updates
.
During
that time. In this case, the smart cards normally recover after a little while.
Is
the
receiver
passed a DVT (Certified or
not)
?
Please
see
the above question about the certified
receivers
.
Check
the
receiver
hardware make and model,
from the CA
-
status screen
Check
the
receiver
software version,
from the CA
-
status screen
Check
whether there is an over
-
the
-
air decoder software upgrade playing
.(almost all the STBs have check
for updates in the
menu
sett
ing) A failure of an upgrade or new code can introduce problems.
Record any error messages displayed by the
STB,
S
ee the above about Error messages.
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